Clinic Policies
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Appointments and Scheduling
Office Hours: Monday – Friday, 9am to 6pm
We see patients by appointment only, walk-ins are not accepted at any location.
Cancellations
Initial Medical Evaluations are one (1) hour. Mood Disorder Treatments are 90 minutes or two and a half (2.5) hours depending on the therapy. Migraine Treatments are two and a half (2.5) hours. Chronic Pain Treatments are five (5) hours.
We understand that there are times when you must miss an appointment due to an emergency. However, when you do not call to cancel an appointment, you may be preventing another patient from getting much needed treatment. Conversely, the situation may arise where another patient fails to cancel and we are unable to schedule you for a visit, due to a seemingly “full” appointment book. If an appointment is not canceled at least 1 business day in advance you will be charged 50% of the cost of your appointment.
If you are late for your scheduled appointment, we will evaluate if we can still fit you in. Most of the time, this is the case. However, there may be times when we have to reschedule your appointment. If that is the case, an appointment cancellation fee of 50% of your appointment cost will apply.
Please understand that a cancellation may impact future initial series appointments and our ability to fit them within your initial window.
Fees and Payment
MindPeace Clinics does not participate with insurance plans for infusions and is considered an “out-of-network” provider. At the time of service, you will receive an itemized receipt (super-bill) that you can submit to your insurance company. Please contact your insurance company to understand your reimbursement for an out-of-network provider. You are responsible for obtaining reimbursement from your insurance company.
Emergencies and the Urgent Line
- Suicidal ideations, suicidal gestures, or thoughts of harming others,
- Unexpected medication reaction with moderate or severe symptoms
- Any unusual behavior or reaction that you fear could lead to physical harm.