Clinic Policies
- Home >
- About >
- Clinic Policies >
Appointments and Scheduling
Office Hours: Monday – Friday, 9am to 5pm
Appointment Hours in Richmond: 8am to 6pm
Appointment Hours in Arlington: 8am to 7pm
Appointment Hours in Norfolk: 8am to 7pm
Initial Medical Evaluations are one (1) hour. Mood Disorder Treatments are 90 minutes or two and a half (2.5) hours depending on the therapy. Migraine Treatments are two and a half (2.5) hours. Chronic Pain Treatments are five (5) hours.
Cancellations
We understand that there are times when you must miss an appointment due to an emergency. However, when you do not call to cancel an appointment, you may be preventing another patient from getting much needed treatment. Conversely, the situation may arise where another patient fails to cancel and we are unable to schedule you for a visit, due to a seemingly “full” appointment book. If an appointment is not canceled at least 1 business day in advance you will be charged for the full cost of your appointment.
If you are more than 15 minutes late for your scheduled appointment time, we may have to reschedule and charge you for a no-show appointment. All patients are required to keep a valid credit card on file with the clinic. Please let us know of any changes in payment information.
If you need to make a change to an appointment in your series, please note that any changes made after the series is scheduled can impact our ability to ensure that your infusions are completed in the time dictated by our physicians. If you do need to change these appointments, we do require 2 business days notice. We are not able to guarantee that we will be able to fit these appointments within the required window once they are changed.
Fees and Payment
MindPeace Clinics does not participate with insurance plans for infusions and is considered an “out-of-network” provider. At the time of service, you will receive an itemized receipt (super-bill) that you can submit to your insurance company. Please contact your insurance company to understand your reimbursement for an out-of-network provider. You are responsible for obtaining reimbursement from your insurance company.
Emergencies and the Urgent Line
- Suicidal ideations, suicidal gestures, or thoughts of harming others,
- Unexpected medication reaction with moderate or severe symptoms
- Any unusual behavior or reaction that you fear could lead to physical harm.